Welcome to the World Bear Hug - Personalised

Payments

Payment to be made upon placing order.

Shipping from United Kingdom

We offer free shipping on most items posted within the UK

Additional

We do custom orders and most of our products can be personalised

Privacy

Here at SO Halkirk (Special Occasions – Halkirk) we take your privacy very seriously and we look after all of the data that we collect. Below is our privacy policy
The Legal Stuff
This privacy policy describes how and when I collect use and share information when you purchase an item from me, contact me or otherwise use my services, through Etsy.com or its related sites and services
This privacy policy does not apply to the practices of 3rd parties that I do not own or control, including Etsy or any 3rd party services you access through Etsy.
If you need to look into the Etsy privacy policy to lean more about their privacy practices.
Why I need your information and how I use it
To fulfil your order, you must provide me with certain information (which you may have authorised Etsy to provide to me), such as your name, email address, postal address and payment information and the details of the product that you are ordering. You may also choose to provide me with additional personal information (for a custom order for example) If you contact me directly.
Why I need your information and how I use it
I rely on a number of legal basis to collect, use and share your information, including
• As needed to provide my services such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• If necessary to comply with legal obligation or court order in connection with a legal claim such as retaining information about your purchases if required by tax law; and
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights of interests, such as (1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and (2) compliance with the Etsy seller policy and terms of use. I use your information as necessary to comply with my obligations under the Etsy seller policy and terms of use.
Information sharing and disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy seller policy and Etsy terms of use
• Service providers. I engage certain trusted 3rd parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these 3rd parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law
• Compliance with laws. I may collect, use, retain and share your information if I have a good faith belief that it is reasonably necessary to; (a) respond to a legal process or to government requests; (b) enforce my agreements terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my privacy policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years
Transfers of personal information outside the EU
I may store and process your information through 3rd party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU I rely on privacy shield as the legal basis for the transfer, as Microsoft cloud is privacy shield certified.

Your Rights
If you reside in certain territories, including the EU you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the rights to access and receive a copy of personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have the rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (1) my processing of some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact me
For purposes of EU data protection law, I, Tracey Bethell am the data controller of your personal information. If you have any questions or concerns you may contact me at SO Halkirk, Rosedene, Caithness, KW12 6YE or you may email me at sohalkirk@aol.com

Frequently Asked Questions

Custom and personalised orders

We can amend most of our products to meet your requirements